State Farm® Insurance Agent Amanda Hagood

"Thank you so much for your kind words, Anna! We're thrilled to hear that Shianne made your moving process easier. Wishing you all the best in your new place!"

"Thank you, Craig Herman, for your kind words! We're thrilled to hear about your positive experiences with Amanda's office and Rae. Your loyalty means so much to us!"

"Thank you so much, Shianne! We're thrilled to hear about your awesome experience with us. Enjoy your new car!"

"Thank you so much for your kind words, Denise Graves! I'm thrilled to hear that Kim was able to assist you with your car and life coverage. Your peace of mind means a lot to us!"

"Thank you, Elizabeth Strickland! We're thrilled to hear that Rodney Vance provided you with the personalized assistance you needed. Your satisfaction means a lot to us!"

"Thank you, Kenisha! We’re thrilled to hear that Kim was able to assist you so well and provide you with valuable options. Your recommendation means a lot to us, and we’re here for all your insurance needs!"

"Thank you so much for your kind words, Ms. Wilson! We're thrilled to hear you enjoyed our customer service. Your support means a lot to us!"

"Thank you so much for your kind words, Christie Kennett! We're thrilled to hear that Amanda made such a positive impression. Your support means the world to us!"

"Ryan, when you call and yell at my team that they are incompetent useless liars, and then threaten them, I’ve instructed them to hang up on people that treat them that way when that treatment continues throughout the phone call. thankfully, that is rare and a majority of people don’t act that way. I understand having under a $10mo increase on a home policy at renewal can be frustrating (and my office does not have the power to set rates) but it does not warrant that behavior. She did in fact tell you correctly that loss of use and personal property are not coverages that can be removed, and there is no premium attached to it. This is the same information the agent you transferred to also told you. I am also aware of your text that you think it is not acceptable that I am not in the office at all times. I am at a State Farm corporate convention out of town, and I am allowed to be out of the office from time to time. We are always here to help our clients find ways to lower premium, and take a look at coverages, but when someone demands that we do as they tell them to do when it’s not regulation in order for us to do it, and then start yelling at people calling names ,that is not a behavior that is tolerated in my office. My team works extremely hard to help our customers. Note: Calling back a week later after switching agents and him telling you the same thing we did, and then cursing at my employee telling her to rot in hell and hang up is not acceptable. I will call the police if you do that again. "

"Thank you, Patrick Powell, for your kind words! We're thrilled to hear that Shianne helped you understand your insurance policy better. Your comfort and happiness are our top priorities!"

"Thank you so much for your kind words! We're thrilled to hear that Kim provided such prompt service. Your satisfaction means the world to us!"

"Thank you so much for your kind words! We're thrilled to hear that Kim was there for you when you needed her. Your support means a lot to us!"

"Alice, THANK YOU so much for taking the time to leave us a review. Rae loves working with our customers and she is a joy to work with. On behalf of myself and the entire team, it is a pleasure to be here for you and we thank you for your trust. ~Amanda"

"Thank you, Brad Stikeleather! We're thrilled to hear that Rodney and our team could make such a positive impact. Your recommendation means the world to us!"

"Thank you so much for your kind words, Samantha W! We're thrilled to hear that our team has been helpful during your relocation. Your satisfaction means everything to us!"

"Thank you, Andy Willett! We're thrilled to hear you found our team friendly, knowledgeable, and courteous. Your kind words mean a lot to us!"

"Thank you, Patricia, for your wonderful feedback! We're thrilled to hear that you enjoyed working with us and found our service both professional and personal. We appreciate your support!"

"Hi Shiv! I am thrilled you are happy with our service. We are here for you when you need us. Thank you for the review, it is much appreciated. "

"Thank you for the kind words Linda. We are happy our team was able to help you in such a professional manner. Thank you for choosing our agency."

"Thank you for the kind words, Maria. We are so glad our team was assist you. Thank you for choosing our agency."

"Rosalinda, your feedback is truly appreciated! I'm thrilled that Fran provided exceptional service and solidified your loyalty with her professionalism and expertise. We're grateful to have Fran on our team and look forward to assisting you with all your insurance needs in the future! Amanda Hagood - State Farm Insurance Agent, Raleigh, NC"

"Thank you for the kind words, Harshil. We are so glad our team could assist you. Thank you for choosing our agency."

"UPDATE: Thanks for getting more info on why the review. Getting all the correct information we need during the quoting process conversation helps insurance companies rate policies correctly at time of quote. For example, if at any time, underwriting finds missing information not disclosed such as accidents, tickets, household exposures, etc. then ratings will change the premium amount. Please refer to the NC Dept of Insurance website on how all of that works according to the NC State Regulation. We would be able to better help you if you allowed us to speak to you. Google reviews & text are not the ideal way to communicate. To keep review facts accurate, it did increase for reason, but it did NOT triple nor double. FIRST RESPONSE: Simon, we just tried to contact you to help. I see back in August you had a concern on your rate, and we tried to speak with you to assist but you would only text us, which is perfectly fine and helps with my notes. I see we were able to explain your situation and answer your questions. Please know that we do not set rates here at the Agency level. You stated you would look for another carrier and we informed you that if you do, you would need to call the office so we can take care of that for you. I also see we even reached back out to you a few days later to see if you got insurance somewhere else to avoid any issues for you, which I feel was very good customer care. Here we are 6 months later with a 1-star review, which again this local office does not set rates, but we did answer your questions via text back in August and follow up. I am texting you a note from our office so we can help you, so please be sure to respond back to us. "

"Thank you for the kind words, Pacheco, and thank you for choosing our agency."

"Thank you for the kind words, Tamara. We are so glad our team was able to provide such a exceptional experience for you. Thank you for choosing our agency."